Escalation specialist
3 weeks ago
• Communication and Customer Interaction: Communicate with customers in a professional and empathetic manner to understand their concerns. Provide timely updates to customers on the resolution status of their escalated cases.Collaboration with Cross-functional Teams: Work closely with customer support, sales, and other relevant teams togather information and expedite resolution.Documentation and Reporting: Maintain accurate records of escalated cases, actions taken, and resolutions achieved. Generate regular reports on escalation trends and suggest improvements to prevent future issues.Skill Requirements:
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and analytical mindset.
• Empathy and patience in dealing with customer concerns.
• Ability to collaborate effectively with cross-functional teams.
• Proficiency in using CRM software and customer support tools.Competencies:
• Customer Focus: Demonstrated commitment to understanding and meeting customer needs.
• Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
• Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
• Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.Websites: Media:
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Escalation Specialist
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Escalations Specialist
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Bengaluru, Karnataka, India Ather Energy Full time ₹ 6,00,000 - ₹ 12,00,000 per yearYou'll be our-Escalations SpecialistYou'll be based at-IBC Knowledge Park, Bengaluru/Ather Hosur Factory/Other city nameYou'll be aligned with-Customer Success ManagerYou'll be joining our-Escalations TeamRoles and ResponsibilitiesDe-escalation & Rapport Building – Effectively manage customer concerns, use appropriate retention strategies, and foster...
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Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full timeJob Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence.Refund...
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Escalation Specialist
4 weeks ago
Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full timeJob Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence.Refund...
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Escalation Specialist
4 weeks ago
Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full timeJob Title: Escalation Specialist Job Type: Full-Time Languages: English and Hindi Academic Qualification: Any Graduate Responsibilities: Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence....
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Escalation Specialist
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Bengaluru, Karnataka, India Wroots Global Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking an enthusiastic and energetic individual to handle the appalling customer experience and deliver a first class service to earn their loyalty back for our brand by ensuring customers get a timely, consistent and high-quality experience. This would be a fantastic defining opportunity for a person who enjoys a role filled with variety,...
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Escalation Specialist
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Bengaluru, Karnataka, India Wakefit Innovations Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob briefWe are seeking an enthusiastic and energetic individual to handle the appalling customer experience and deliver a first class service to earn their loyalty back for our brand by ensuring customers get a timely, consistent and high-quality experience. This would be a fantastic defining opportunity for a person who enjoys a role filled with variety,...
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Sr. Escalation Specialist, BRP Escalations
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Bengaluru, Karnataka, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDESCRIPTIONWe are looking for an experienced fraud investigator with analytical skills to become a member of our investigations team in Bangalore. This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the...
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Sr. Escalation Specialist, BRP Escalations
2 days ago
Bengaluru, Karnataka, India Amazon Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWe are looking for an experienced fraud investigator with analytical skills to become a member of our investigations team in Bangalore. This position will report to Escalations Manager, in Buyer Risk Prevention (BRP) team. Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the...
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Escalation Specialist
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Bengaluru, Karnataka, India Owlspriority Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Client Retension ExecutiveExperience Required: Minimum 2 years of experience in handling escalations and retension of clientsLocation: RemoteDepartment: Client SuccessReports To: DirectorJob Summary:We are seeking a results-driven and dynamic Client Retension Executive who can resolve clients disputes and retain clients in the most effective...
