Customer Resolution Expert
12 hours ago
A challenging role awaits an exceptional candidate to manage and resolve escalated customer issues related to refunds, disputes, and other concerns.
Key Responsibilities:- Effective Escalation Handling: Investigate and analyze the root causes of escalations to prevent recurrence.
- Refund Management: Process and oversee refund requests in adherence to company policies.
- Communication and Customer Interaction: Communicate with customers in a professional and empathetic manner to understand their concerns.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and analytical mindset.
- Empathy and patience in dealing with customer concerns.
- Ability to collaborate effectively with cross-functional teams.
The ideal candidate will possess a commitment to understanding and meeting customer needs, adaptability, conflict resolution skills, and attention to detail.
Maintain accurate records of escalated cases, actions taken, and resolutions achieved. Generate regular reports on escalation trends and suggest improvements to prevent future issues.
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