IT Service Management Professional

3 days ago


Bengaluru, Karnataka, India beBeeService Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: IT Service Management Professional

As an experienced IT service management professional, you will design, develop, and implement effective IT service management solutions using the ServiceNow platform.

  • You will be responsible for customizing and configuring ServiceNow platform modules to meet business requirements.
  • Collaborate with cross-functional teams to gather requirements, design workflows, and deliver scalable IT service management solutions.
  • Provide technical expertise and guidance on ServiceNow best practices and platform enhancements.
  • Support and troubleshoot ServiceNow platform issues and optimize system performance.

Key Skills and Qualifications:

  • 7-9 years of hands-on experience with ServiceNow ITSM modules and platform administration.
  • Strong knowledge of ServiceNow platform architecture, scripting, and customization.
  • Experience with ITIL processes and best practices related to Incident, Problem, Change, and Service Request Management.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Strong customer focus with the ability to manage stakeholder expectations.

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