
IT Service Management Professional
3 days ago
As an experienced IT service management professional, you will design, develop, and implement effective IT service management solutions using the ServiceNow platform.
- You will be responsible for customizing and configuring ServiceNow platform modules to meet business requirements.
- Collaborate with cross-functional teams to gather requirements, design workflows, and deliver scalable IT service management solutions.
- Provide technical expertise and guidance on ServiceNow best practices and platform enhancements.
- Support and troubleshoot ServiceNow platform issues and optimize system performance.
Key Skills and Qualifications:
- 7-9 years of hands-on experience with ServiceNow ITSM modules and platform administration.
- Strong knowledge of ServiceNow platform architecture, scripting, and customization.
- Experience with ITIL processes and best practices related to Incident, Problem, Change, and Service Request Management.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent problem-solving, communication, and interpersonal skills.
- Strong customer focus with the ability to manage stakeholder expectations.
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