Technical Support Specialist
3 days ago
This role is for a skilled Technical Support Specialist to provide excellence in customer service support for Oracle Cloud customers. The successful candidate will work with customers to troubleshoot and resolve complex technical issues.
Key Responsibilities
- Provide technical support to customers on Oracle Cloud products.
- Work with customers to diagnose and resolve complex technical issues.
- Develop and deliver formal training sessions to share knowledge with teammates.
- Consult with management to direct resolution of critical customer situations.
- Manage and resolve highly complex and critical customer issues.
Requirements
- 3-9 years of experience in implementation, support, or upgrade of Oracle Cloud Project Portfolio Management Modules.
- Real-time hands-on functional/product and/or technical experience.
- Ability to relate product functionality to business processes.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
Preferred Qualifications
- Experience in Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX, and PSA.
- Strong learning orientation and ability to keep abreast of emerging business models and technology.
- Good command over spoken and written English.
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