
Lead Delivery Team Manager
2 weeks ago
This is a leadership role that focuses on delivering results through others. The ideal candidate will have a proven track record of managing high-performing teams and driving business growth.
About the RoleThe Lead Delivery Team will be responsible for:
- Mentoring and coaching team members to achieve assigned productivity and quality targets;
- Collaborating with cross-functional teams to ensure seamless delivery of projects;
- Monitoring and addressing performance, behavior, and attendance issues;
- Conducting regular performance appraisals and providing constructive feedback;
- Providing subject matter expertise to team members and ensuring they have the necessary training and resources to succeed;
- Ensuring that all client-related training is completed and records are kept up-to-date;
- Resolving escalated customer issues and implementing corrective actions;
- Holding daily team briefings and communicating process and client changes to direct reports;
- Serving as a single point of contact for team members and creating a harmonious work environment;
- Escalating performance-related issues to Operations Managers in a timely manner;
- Performing other duties as assigned by Operations Managers.
Responsibilities Include:
- Day-to-day functional supervision of work groups, including work assignment and attendance monitoring;
- Selecting, training, developing, and completing performance appraisal of work group(s);
- Employee separations handled in-line with company policies;
- Strict adherence to company policies and procedures.
We're looking for someone with:
- Excellent interpersonal, communication, and team management skills;
- A minimum of 4.5 years of professional experience and 2 years of people management experience;
- Proven multi-stakeholder management experience;
- Strong project management experience;
- Comfort working in a changing and high-growth environment;
- Client management/relationship management skills;
- Coaching/mentoring expertise;
- Coordination and communication between support and business functions.
We offer a dynamic work environment with opportunities for growth and development.
This is a challenging role that requires a strong leader who can motivate and inspire their team to deliver exceptional results.
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