Senior Director of Information Technology and Digital Transformation

4 days ago

Shimoga, Karnataka, India beBeeInnovation Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Description

The Vice President of Digital Solutions will oversee the technology backbone and digital initiatives across the company's portfolio. This role is designed to provide strong executional leadership, ensuring IT infrastructure, applications, security, and digital projects run reliably and deliver business value.

This executive will manage day-to-day delivery, vendors, and cross-functional partnerships. Key responsibilities include:

  • Technology & Applications:
    • Implement and support core hospitality applications (PMS, POS, CRM, HRMS, Finance).
    • Ensure seamless integration between property-level and enterprise systems.
    • Partner with business functions to ensure technology adoption improves guest experience, service consistency, and revenue processes.
  • Infrastructure, Security & Compliance:
    • Oversee day-to-day IT infrastructure across 60+ properties, ensuring network reliability and uptime.
    • Implement cybersecurity and compliance frameworks.
    • Maintain and test business continuity and disaster recovery protocols.
  • Project Delivery & Business Support:
    • Lead the execution of IT projects (new rollouts, upgrades, integrations), ensuring timely, cost-effective delivery.
    • Translate operational needs into IT deliverables, escalating strategic alignment issues to the Head of IT.
    • Ensure ROI measurement and reporting on IT initiatives.
  • Vendor & Partner Management:
    • Manage relationships with vendors and system integrators, track performance against SLAs.
    • Support the evaluation of new solutions and pilots.
  • Team Leadership & Capability Development:
    • Lead a team of 6–8 IT professionals, ensuring service orientation, performance, and growth.
    • Building digital literacy programs for Hotel Managers and frontline teams.
    • Foster a collaborative culture that ensures smooth adoption of technology solutions.
  • Innovation & Digital Enablement:
    • Execute guest-facing digital initiatives (mobile check-in, self-service kiosks, digital concierge).
    • Leverage analytics to provide actionable operational insights.
    • Champion green IT practices at the operational level (cloud adoption, paperless workflows, energy-efficient solutions).

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