Senior Digital Transformation Specialist

14 hours ago

Shimoga, Karnataka, India beBeeDigitalTransformation Full time ₹ 1,26,00,000 - ₹ 1,54,00,000
Job Overview

The role of a Digital Transformation Specialist involves managing projects that drive digitalization in commercial areas. The ideal candidate will have expertise in CRM systems and project management.

  • Project Management: Oversee the planning, execution, and delivery of CRM-related projects from initiation to closure.
  • Requirements Gathering: Collaborate with business stakeholders to define and document project requirements, ensuring alignment with business objectives.
  • Business Analysis: Support business teams in identifying and describing their exact needs systematically, leading to informed decision-making.
  • Vendor Management: Prepare Requests for Proposals (RFPs) and evaluate technical responses from vendors, ensuring the best fit for the project's needs.
  • Workshop Organization: Plan, prepare, and facilitate workshops to ensure successful project outcomes, fostering collaboration and knowledge sharing among team members.
  • GAP Analysis: Identify gaps between project requirements and proposed solutions, providing valuable insights for improvement.
  • Business Process Design: Create documented business processes that incorporate proposed solutions, ensuring consistency and efficiency.
  • Process Alignment: Ensure consistency across agencies by aligning business processes, promoting seamless integration and reducing complexity.
  • Project Execution: Plan, schedule, manage, and execute all project elements, including team management and SteerCo coordination.
  • Talent Management: Lead a team in developing and implementing CRM applications, fostering a culture of innovation and excellence.
  • Collaboration: Work closely with technical demand teams and business change managers to achieve project objectives, promoting a collaborative work environment.
  • User Training: Plan, organize, and execute key user training sessions, ensuring users are equipped with the necessary skills to utilize CRM applications effectively.
  • User Acceptance and Roll-out: Manage user acceptance testing and smooth application roll-out, minimizing disruptions and ensuring a seamless experience.
  • Emerging Technologies: Stay updated on emerging technologies and industry trends, applying relevant innovations when possible to drive business growth and improvement.
Required Skills and Qualifications
  • CMS/CRM Expertise: Proven experience in managing CRM systems and related projects.
  • Project Management: Strong understanding of project management methodologies and tools.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Collaboration: Ability to collaborate with cross-functional teams and build strong relationships with business stakeholders.
Benefits

This role offers a unique opportunity to work on exciting digital transformation projects, driving business growth and improvement. As a Digital Transformation Specialist, you will have the chance to develop your skills and expertise in CRM systems and project management, while contributing to the success of our organization.

Others

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for digital transformation, we encourage you to apply for this exciting opportunity.

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