Desktop Engineer: Hardware Specialist
3 weeks ago
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life.
As a Desktop Engineer in our team, you will play a vital role in delivering exceptional support services to our end-users. Your primary responsibilities will include handling escalated tickets, installing, configuring, and troubleshooting desktop hardware, software, and peripherals, as well as responding to support tickets and service requests in a timely and efficient manner.
Key Responsibilities:
- Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users
- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
- Collaborate with other IT teams to ensure seamless integration of desktop systems with the overall IT infrastructure
Requirements:
- 2+ years of experience working in a desktop support role
- Experience as a Desktop Engineer or in a similar technical support role
- Solid knowledge of desktop operating systems (Windows, Linux and macOS) and standard software applications
Preferred Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related experience
- Microsoft Certification professional, CCNA
UnitedHealth Group is committed to creating a culture of diversity and inclusion, and we are looking for a talented individual who shares our values and is passionate about delivering exceptional support services to our end-users.
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work independently and handle multiple tasks simultaneously. You will also need to be proactive and customer-focused in your approach to delivering high-quality support services.
At UnitedHealth Group, we offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also offer opportunities for career development and growth, as well as a collaborative and inclusive work environment.
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