Senior Role Customer Success Manager

7 days ago

Mysore, Karnataka, India beBeeCustomerSuccess Full time ₹ 12,42,300 - ₹ 18,43,100

Job Title: Senior Role Customer Success Manager

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Job Description:

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  • Main Responsibilities:">
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This role is responsible for driving operational excellence and performance improvement within the Cards Customer Success vertical. Key responsibilities include monitoring and addressing day-to-day operational issues between internal teams and banks, analyzing and improving major bank performances through root cause analysis and targeted interventions, and leveraging RPA and AI/ML to automate processes.

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Key Performance Indicators (KPIs):

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  • Operational efficiency and process improvements">
  • Bank performance and customer satisfaction">
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Required Skills and Qualifications:

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  • 12+ years of experience in a similar field with a strong understanding of payment products, especially UPI and related systems">
  • Strong technical and data analysis skills">
  • Expertise in settlement, reconciliation, and dispute management">
  • Advanced Excel skills (data analysis, pivot tables, charts)">
  • Excellent PowerPoint/Presentation skills">
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Benefits:

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  • Competitive salary and benefits package">
  • Opportunities for career growth and professional development">
  • A dynamic and collaborative work environment">
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What We Offer:

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  • A supportive team environment">
  • Professional development opportunities">
  • Recognition and rewards for outstanding performance">

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