Leader of Customer Success and Support

17 hours ago

Mysore, Karnataka, India beBeeLeadership Full time ₹ 25,00,000 - ₹ 40,00,000
Lead a High-Performing Support Team

As a Senior Manager, you will drive strategy and lead global teams to deliver world-class customer experience through technical depth, data-driven decisions, and operational excellence.

This is an opportunity to build and scale a high-performing support team for a fast-growing SaaS company. You will work closely with cross-functional teams to ensure seamless customer interactions and drive business outcomes.

Key Responsibilities:

  • Develop and execute strategies to improve customer satisfaction and reduce support volumes
  • Lead a team of support managers to achieve business objectives and enhance customer experience
  • Collaborate with product teams to identify and prioritize product enhancements
  • Work closely with sales teams to ensure alignment on customer needs and expectations

Requirements:

  • 10–15 years in technical support/customer success, including 2+ years leading managers
  • Strong SaaS and enterprise tech understanding (APIs, SSO, integrations)
  • Proven leadership, customer-first mindset, and experience with support tools (Salesforce, Freshworks, etc.)

Benefits:

  • Opportunity to work with a dynamic and growing organization
  • Chance to develop and lead a high-performing support team
  • Competitive salary and benefits package

Location: Pune
Hours: The role typically follows a 2:00 PM to 10:00 PM IST schedule to align with global customer needs. However, some flexibility is expected based on business requirements and team priorities.

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