Business Operations Manager

3 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time
Job Summary

As an Operations Manager at ADCI - Karnataka, you will be responsible for leading a team of 70-80 associates and 4-5 Team Managers. You will oversee the execution of business metrics, plan and manage activities, and analyze data to set or revisit operational goals. You will also work closely with internal and external teams, manage escalations, and report key metrics.

Main Responsibilities
* Develop and execute business plans to meet operational and business goals
* Lead process improvements across sites, formulate standard operating procedures, and provide data insights as required
* Manage resources, queue, shift management, cross-training, and leave management to ensure high team utilization
* Own and prioritize work allocation based on business needs, with a focus on daily and monthly frequencies
* Own the output quality of the processes managed, perform deep-dive analysis, and create correction of errors (COEs) based on deviations, problems, root causes, and solutions
* Initiate and lead process improvement projects, present solution proposals, and implement them in other operational areas as applicable
* Handle and resolve conflicts within teams and processes, in partnership with relevant stakeholders
* Participate in new-process onboarding, including documentation and experimentation
* Apply performance and leadership standards to team members and new hiring decisions
* Develop and implement performance improvement plans for associates

About the Team
Amazon Search services rely on Human Labeled Data (HLD) organization to deliver quality data annotation, improving AI/ML models that drive search services. Our vision is to create business value by delivering high-quality data at scale, providing easy and scalable labeling solutions that are cost-efficient and secure.

Requirements
* 3+ years of team management experience
* 2+ years of program or project management experience
* Experience leading process improvements and managing programs from concept to implementation
* Experience with data analysis and business case development

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