Business Operations Manager
7 days ago
Job Summary
As a key member of the dynamic octopus technology pvt ltd team, the Operations Manager will play a crucial role in driving business efficiency and effectiveness. Key responsibilities include developing and implementing SOPs, monitoring team performance, and fostering collaboration between teams.
Key Responsibilities
- Develop and maintain Standard Operating Procedures (SOPs) for the collection, reminder, CS, and CA teams.
- Regularly report on team performance and personnel matters to senior management.
- Monitor and analyze business reports to inform decision-making.
- Provide guidance and motivation to the collection team to achieve their targets.
- Build strong relationships between the collection, reminder, CS, and CA teams and senior management.
- Develop effective communication strategies to resolve customer complaints.
Requirements
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Experience in a similar role is highly desirable.
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