Customer Experience Specialist

24 hours ago

Mangalore, Karnataka, India beBeeCommunication Full time ₹ 45,00,000 - ₹ 75,00,000
Program Coordinator Role\

Job Description:

\

This role is responsible for onboarding new candidates, mentoring them to meet their goals and expectations, keeping them informed about program developments via multiple channels, analyzing performance, proposing interventions for improvement, managing candidate history and interactions, providing regular feedback and motivation, coordinating preparation for placement activities, and acting as a liaison between the program team and candidates.

\
Key Responsibilities:\
  • Onboard new candidates and introduce them to program elements.
  • Mentor candidates to meet their goals and expectations.
  • Keep candidates informed about the latest program developments via multiple channels.
  • Analyze candidate performance and propose interventions for improvement.
  • Manage a database of candidate history, interactions, and growth.
  • Provide regular feedback and motivation to struggling candidates.
  • Coordinate preparation for placement activities to maximize job offers.
  • Act as a liaison between the program team and candidates to ensure satisfaction.
  • Influence the program calendar to benefit candidates.
  • Resolve daily queries from learners and maintain high SLAs.
\
Required Skills and Qualifications:\
  • Excellent written and spoken communication skills.
  • High customer-centricity with empathy and patience.
  • Good problem-solving skills.
  • Strong internal communication to drive student success.
  • Proficient in MS Office Suite (Outlook, Word, Excel).
\

Join our dynamic team and contribute your skills and experience to help us achieve our mission.

\

  • Customer Experience Specialist

    6 days ago

    Mangalore, Karnataka, India beBeeRetention Full time ₹ 9,15,157 - ₹ 15,21,167

    The customer retention specialist role is a crucial function within an organization.As a key member of our team, you will play a vital part in ensuring the long-term value of our customers.We are seeking a highly skilled and proactive individual to join our ranks and take on this challenging yet rewarding position.The ideal candidate will possess excellent...

  • Customer Experience Associate

    5 days ago

    Mangalore, Karnataka, India beBeeEmpathy Full time ₹ 8,00,000 - ₹ 12,00,000

    Exceptional Customer Service Specialist">We are seeking a highly skilled and empathetic customer service specialist to provide top-notch support to our clients.Key Responsibilities:Respond promptly to customer inquiries via email, chat, and phone.Provide swift and effective solutions to resolve customer issues.Maintain accurate records of customer...

  • Become Customer Experience Specialist

    7 hours ago

    Mangalore, Karnataka, India beBeeSupport Full time ₹ 3,00,000 - ₹ 6,00,000

    Job Title: Customer Experience SpecialistWe are seeking a professional to handle both voice and non-voice interactions. This includes responding to customer inquiries, complaints, and technical issues over the phone or via email/live chat.Key Responsibilities:Voice Support: Respond to inbound customer calls in a professional and friendly manner.Provide...

  • Customer Experience Advocate

    7 days ago

    Mangalore, Karnataka, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Job OverviewOur organization is seeking a Customer Support Specialist to join our team.

  • Exceptional Customer Experience Specialist

    8 hours ago

    Mangalore, Karnataka, India beBeeCustomerExperience Full time ₹ 40,00,000 - ₹ 80,00,000

    About the RoleAs a Customer Experience Specialist, you will play a pivotal role in creating exceptional customer experiences and building lasting relationships. Our dynamic team is dedicated to delivering top-notch support, ensuring every customer query is met with a quality response.This opportunity allows you to be at the forefront of ensuring our...

  • Customer Experience Champion

    5 hours ago

    Mangalore, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Role Overview:As a Customer Support Specialist, you will be responsible for delivering exceptional customer experiences.Key Responsibilities include:Customer Interaction: Manage customer queries via phone, email, chat and social media providing prompt professional and empathetic responses to ensure high customer satisfaction.Team Collaboration: Work closely...

  • Senior Customer Experience Manager

    5 hours ago

    Mangalore, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title:Customer Experience SpecialistAbout Us:We are a fast-growing organization that offers innovative solutions to companies with distributed workforces. Our mission is to deliver exceptional customer experiences.Our Culture:We prioritize value creation for all stakeholders - employees, customers, and partners. We foster ownership, have a dynamic...

  • Customer Experience Specialist

    7 days ago

    Mangalore, Karnataka, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000

    As a key contributor to our customer-centric organization, the ideal candidate will deliver exceptional experiences for our customers.The primary objective of this role is to ensure seamless interactions with our customers through various channels, including phone, email, and chat. This entails addressing inquiries promptly, resolving issues efficiently, and...

  • Customer Experience Specialist

    5 hours ago

    Mangalore, Karnataka, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 80,00,000

    At the core of our success lies a commitment to delivering exceptional customer experiences.We specialize in developing impactful digital solutions that drive growth, efficiency, and innovation.Key ResponsibilitiesProactively address customer inquiries and resolve issues in a timely mannerMaintain positive relationships with customers through effective...

  • Customer Experience Specialist

    24 hours ago

    Mangalore, Karnataka, India beBeeCustomerService Full time ₹ 20,000 - ₹ 27,000

    We are seeking a professional to deliver exceptional customer experiences and possess excellent communication skills.Key ResponsibilitiesEffectively communicate with customers via phone or other channelsProvide accurate and timely information about products, services, and pricingCollaborate with internal teams to resolve customer issues and meet their...