Become Customer Experience Specialist
24 hours ago
We are seeking a professional to handle both voice and non-voice interactions. This includes responding to customer inquiries, complaints, and technical issues over the phone or via email/live chat.
Key Responsibilities:- Voice Support: Respond to inbound customer calls in a professional and friendly manner.
- Provide clear, accurate, and timely information regarding products and services.
- Assist customers in troubleshooting problems and guiding them through solutions over the phone.
- Non-Voice Support: Handle customer support requests via digital channels, ensuring prompt and accurate responses.
- Maintain thorough documentation of customer interactions and resolutions.
- Issue Resolution: Effectively resolve customer issues in a timely and professional manner.
- Identify recurring issues and collaborate with teams to suggest improvements.
Requirements:
- Language Proficiency: Fluent in English (written and spoken).
- Experience: Previous experience in customer support or a related field is required.
- Skills: Strong communication and active listening skills, excellent problem-solving abilities and attention to detail.
- Familiarity with customer support software.
- Basic knowledge of troubleshooting and technical support.
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