Driving Sustainable Growth as a Leader of Customer Success

14 hours ago

Bellary, Karnataka, India beBeeSuccess Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

A climate tech company is decarbonizing cooking through verifiable technology and solving a health problem that affects 1 in 2 people on the planet. To achieve this goal, the company needs a leader to ensure users are engaged with their products to an optimal level.

The Head of Customer Success and Product Adoption will play a pivotal role in driving seamless onboarding, ongoing satisfaction, and maximized carbon credit generation.

Key Responsibilities
  • Develop and implement customer success and product adoption frameworks to optimize user engagement and satisfaction.
  • Map and continually improve the end-to-end user journey to identify moments to drive adoption and reduce friction.
  • Work with product and technical teams to introduce features and prompts that reinforce engagement and high-value usage behaviors.
User Engagement & Adoption Strategy
  • Design incentive and education programs to promote sustained product use and maximize carbon credit generation.
Usage Management & Support
  • Partner with project teams and marketing to deliver sustained usage programs and measure engagement metrics.
User Experience, Product Feedback & Enablement
  • Capture customer feedback systematically and inform product enhancements.
  • Collaborate with the product team to prioritize feature requests and influence product roadmap decisions.
Stakeholder Engagement & Relationship Building
  • Develop strong relationships with users through field visits, interviews, and surveys.
Knowledge Sharing & Continuous Improvement
  • Capture insights from program execution to refine strategies and share best practices across teams.

Other responsibilities as delegated by senior management.

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