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Exceptional Client Experience Specialist
2 weeks ago
Job Overview
We are seeking a skilled Client Service Executive to join our team. As a key member of our client services department, you will be responsible for ensuring exceptional client experiences through prompt and professional service delivery.
- Key Responsibilities:
- Managing client inquiries via phone, email, online, or in person
- Directing client complaints or complex queries to relevant departments in a timely manner
- Providing clients with technical assistance on products and services
- Expediting serious issues to management toward prompt resolution
- Building positive client relations by checking in regularly and following up on active processes
- Maintaining client records and documenting processes
- Identifying potential client services concerns and facilitating proactive intervention steps
- Keeping track of new products on offer, as well as emerging trends in client services
- Recommending product improvements based on client services feedback
Functional Area
We are looking for an individual who can effectively handle multiple tasks and responsibilities, while maintaining excellent communication skills and a customer-centric approach. If you have experience in client service and are passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
What We Offer
As a Client Service Executive, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be part of a talented team that is dedicated to providing world-class service to our clients.
How to Apply
