Client Experience Strategist

1 day ago

Surat, Gujarat, India beBeeStrategist Full time ₹ 90,00,000 - ₹ 1,70,00,000
Job Title

The Client Experience Lead plays a pivotal role in shaping the client experience, driving strategic growth, and fostering strong relationships.

This position is responsible for leading the client pitching process by generating innovative concepts in collaboration with internal teams.

  • Developing and communicating annual operating plans (AOPs) that align with client briefs, adapting to changes in client needs or digital platform policies.
  • Leading the client pitching process by generating innovative concepts in collaboration with internal teams.
  • Providing strategic inputs for competitor analysis, identifying opportunities for process improvements and new business avenues.
  • Analyzing business-as-usual (BAU) operations to identify opportunities for experimentation and innovation.
  • Creating compelling case studies and success stories that highlight the achievements and impact of the branch/cluster's work, enabling awards and partnerships.
Key Skills and Qualifications
  • Strategic planning and communication
  • Client relationship management
  • Brand positioning and differentiation
  • Performance analysis and reporting
  • Resource planning and contract management
  • Financial management
  • Team management and development
Requirements
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and drive strategic decisions
  • Experience in client servicing and relationship management

This role requires someone who can develop and communicate annual operating plans that align with client briefs and adapt to changes in client needs. They must also be able to lead the client pitching process and provide strategic inputs for competitor analysis.

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