Oracle Technical Support Specialist

1 day ago


Hyderabad, Telangana, India Oracle Full time

Oracle is a leading provider of enterprise software and cloud services, seeking a highly skilled and experienced Technical Support Specialist to join our team.

This role will provide post-sales support and solutions to Oracle customers, acting as an advocate for their needs.

As a key member of our Support organization, you will be responsible for delivering high-quality technical support, resolving complex issues, and providing innovative solutions to customer problems.

Key Responsibilities:

  • Provide timely and effective technical support to Oracle customers, identifying and resolving complex issues quickly.
  • Collaborate with internal teams to resolve customer issues, ensuring seamless communication and coordination.
  • Develop and maintain in-depth knowledge of Oracle products and services, staying up-to-date with the latest technologies and innovations.
  • Lead project initiatives to drive business growth, improving customer satisfaction and loyalty.

Requirements:

  • Minimum 2 years of experience in a technical support or similar role, preferably in the technology industry.
  • Strong technical skills in Oracle products, including EBS R12 and Fusion/SOA.
  • Excellent problem-solving and analytical skills, with the ability to think critically and innovatively.
  • Effective communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
  • Strong leadership and project management skills, with the ability to lead and motivate teams to achieve business objectives.

Salary: $90,000 - $120,000 per annum, depending on experience and location. Benefits include a comprehensive salary package, bonus scheme, and career development opportunities. We offer a dynamic and inclusive work environment, with a focus on innovation, collaboration, and excellence.



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