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Strategic Partner Operations Specialist

2 weeks ago

Mumbai Kolkata, India beBeeAnalytical Full time ₹ 5,00,000 - ₹ 10,00,000

Global Partner Experience Team Job Description

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The Global Partner Experience Team manages the adoption of programs, processes and systems for partner business worldwide. Within Oracle s program element, the Business Operations team is responsible for program implementation, business process definition, process execution, provisioning of reporting capabilities and data quality to support our overall program strategy.

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Job Responsibilities:

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  • Daily stakeholder interaction and support to Sales & Business Development groups (email, chat, zoom calls)">
  • Partner interaction (ticket resolutions)">
  • Ensure daily/monthly deliverables are achieved">
  • Ensure Service Level Agreements are met, end-to-end ownership of assigned processes">
  • Understand interdependencies of processes and systems">
  • Delivering presentations to stakeholders">
  • Analysis of program elements and reporting to identify and communicate trends, issues and areas of ongoing improvement">
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Requirements:

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  • ">
  • University degree required">
  • Minimum 2-4 years experience in a relevant role">
  • Previous experience working in sales/sales support, contract administration, finance/accounting or related roles preferred">
  • Highly proficient in MS Office/Excel">
  • Excellent numeracy and keen attention to detail">
  • Strong analytical skills">
  • Very good communication skills, both written and verbal">
  • Good analytical skills and strategic thinking">
  • Ability to work independently with minimal oversight while exercising excellent judgment">
  • Self-directed, strategic thinker with ability to lead and coordinate with cross-functional teams">
  • Problem solving and troubleshooting skills to resolve systemic operational issues">
  • Enthusiasm, energy and ability to engage with stakeholders">
  • Ability to work in a multi-cultural environment">
  • Ability to articulate and advocate program elements">
  • Excellent attitude to work and win as a team player">
  • Possess strong commitment to team environment dynamics with ability to contribute expertise and follow leadership directives">