Strategic Talent Manager

3 days ago

Dindigul, Tamil Nadu, India beBeeBusiness Full time ₹ 9,00,000 - ₹ 17,50,000
Job Title: Human Resources Business Partner

About Us

We are redefining the future of human resources with innovation and technology. As we scale, we believe our people are our strongest assets.

Role Overview

The ideal candidate must come from a business process outsourcing (BPO) background and have managed end-to-end human resources responsibilities for frontline and mid-level employees.

Key Responsibilities:

  • Act as a strategic partner to business leaders in the BPO vertical, aligning human resources initiatives with business goals.
  • Drive end-to-end employee lifecycle management including onboarding, performance management, engagement, and retention.
  • Manage high-volume workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
  • Handle employee relations, grievance redressal, and conflict resolution with fairness and empathy.
  • Partner with business teams to identify skill gaps and drive capability-building initiatives.
  • Work on human resources analytics – track and analyze key HR metrics like attrition, engagement scores, and productivity trends.
  • Collaborate with the central HR team on policy implementation, compliance, and HR process improvements.
  • Build strong engagement programs tailored to the needs of BPO employees across shifts.
  • Be a cultural ambassador – drive company values and ensure high employee morale in a 24/7 work environment.

Requirements

  • 3–8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry.
  • Proven experience in handling large employee bases (minimum 300–500 employees).
  • Strong understanding of BPO workforce dynamics including shift operations, high attrition, and engagement challenges.
  • Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.
  • Strong problem-solving, conflict management, and decision-making skills.
  • Hands-on experience with HR tools, data reporting, and HRMS platforms.
  • MBA/PGDM in HR or related field preferred.

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