Senior ServiceNow IT Operations Management Specialist

7 days ago

Guntur, Andhra Pradesh, India beBeeServicenow Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

ServiceNow IT Operations Management Specialist

This role is ideal for individuals who enjoy complex problem-solving and have a passion for working with the ServiceNow platform. We are looking for an experienced engineer to join our team as a ServiceNow IT Operations Management Specialist.

About the Role:

  • The successful candidate will be responsible for designing, developing, testing, and configuring business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Co-ordinate with internal and external stakeholders for the development of user stories, configurations, and delivery on agreed timelines.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare high-level design (HLD), low-level design (LLD), architecture designs, and technical documentation as specified and internally required.
  • Work with the platform team to update technology direction and strategy and manage business-as-usual (BAU) tasks.
  • Provide value-based assessments and workshops to help maximize business results from the ServiceNow software.

Requirements:

  • At least 5+ years of experience in IT software and custom app development with a minimum of 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM models, configuring Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules, Event, Alert mapping with monitoring sources, Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications and data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular-based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
  • Develops and manages application code, user interfaces, and integration components.
  • Creates and maintains necessary development documentation-project plan, technical design, developer notes, user manual, etc.

Benefits:

  • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event/CSA certifications.
  • NOW Platform Development & Implementation expertise.
  • ITIL certification (optional).

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