ServiceNow Implementation Manager

3 days ago


Guntur, Andhra Pradesh, India beBeeServiceNowLead Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title: ServiceNow Lead

We are seeking a seasoned IT professional to lead our ServiceNow implementation.

  • 7+ years of experience in managing and maintaining ServiceNow instances.

The ideal candidate will have a strong understanding of the following key areas:

  • Flow Designer, business rules, client/server scripts, ACLs.
  • Catalog items, approval workflows, dynamic forms, SLAs.
  • Domain separation, scoped apps, data import/export, UI policies.

In addition, the successful candidate will possess:

  • Expertise in integrating ServiceNow with third-party systems.
  • Proficiency in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Demonstrated leadership in instance upgrades, patch management, and clone processes.
  • Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.
  • Experience in audit preparation, compliance documentation, and training L1/L2 teams.

This is an exciting opportunity for a skilled ServiceNow professional to take on a leadership role and drive process improvements within our organization.

Benefits

100% remote work arrangement.

Requirements

7+ years of experience in managing and maintaining ServiceNow instances.

Skills

Technical expertise in Flow Designer, business rules, client/server scripts, ACLs.



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