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3 days ago
Job Title: ServiceNow Lead
We are seeking a seasoned IT professional to lead our ServiceNow implementation.
- 7+ years of experience in managing and maintaining ServiceNow instances.
The ideal candidate will have a strong understanding of the following key areas:
- Flow Designer, business rules, client/server scripts, ACLs.
- Catalog items, approval workflows, dynamic forms, SLAs.
- Domain separation, scoped apps, data import/export, UI policies.
In addition, the successful candidate will possess:
- Expertise in integrating ServiceNow with third-party systems.
- Proficiency in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
- Demonstrated leadership in instance upgrades, patch management, and clone processes.
- Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.
- Experience in audit preparation, compliance documentation, and training L1/L2 teams.
This is an exciting opportunity for a skilled ServiceNow professional to take on a leadership role and drive process improvements within our organization.
Benefits100% remote work arrangement.
Requirements7+ years of experience in managing and maintaining ServiceNow instances.
SkillsTechnical expertise in Flow Designer, business rules, client/server scripts, ACLs.
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