Customer Service Excellence Lead

2 days ago


Kannur, Kerala, India beBeeService Full time ₹ 14,50,000 - ₹ 20,25,000
Job Title: Sr. Specialist – Customer Service Operations

We are looking for an experienced and skilled professional to join our team as a Sr. Specialist in Customer Service Operations.

This role is responsible for ensuring a premium customer experience across all channels, managing BPO/vendor operations, driving KPI performance, and supporting efficiency, quality, and membership-first initiatives.

Responsibilities:
  • Manage BPO/vendor operations: drive targets, align processes, and act as first escalation point.
  • Monitor KPIs: NPS, AHT, case backlogs, service levels, and quality standards.
  • Lead business reviews with vendors (monthly/quarterly/annual).
  • Optimize processes and implement rollouts/new functionalities across regions.
  • Manage and support budget planning & cost efficiency.
  • Drive continuous improvement initiatives and hold vendors accountable.
  • Support people management by guiding vendor team structures & workload efficiency.
Requirements:
  • Bachelor's degree in Business, Communication, or related field (or equivalent experience).
  • 3+ years of experience in Contact Vendor Management within Retail, Digital, or eCom.
  • Expert knowledge in Consumer Service operations.
  • Strong project management & reporting experience.


  • Kannur, Kerala, India beBeeServiceDelivery Full time ₹ 20,00,000 - ₹ 25,00,000

    Key Expert for Service DeliveryAbout us:We specialize in enterprise ITSM implementations, platform integrations, and service management optimization.Our goal is to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital service delivery.Key Responsibilities:Design and manage the end-to-end service delivery...


  • Kannur, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Experience SpecialistWe are seeking an exceptional Customer Experience Specialist to join our team. This role will be the voice of our brand, ensuring customers have a seamless experience.Key Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, and chat.Resolve customer complaints efficiently while maintaining...


  • Kannur, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Job DescriptionHappyLocate is a pioneer in employee relocation services. Established in 2016, the company has revolutionized the relocation landscape across 16,000+ pin codes.The role of Customer Service Specialist involves handling customer support, ensuring customer satisfaction, and delivering exceptional customer service on a daily basis.">Customer...


  • Kannur, Kerala, India KAPS Motors PVT ltd Full time

    only Female candidate preferred 1 - The Workshop Manager is responsible for overseeing the day-to-day operations of the automobile workshop ensuring efficient service delivery customer satisfaction and adherence to quality and safety standards The role involves managing the team of technicians coordinating with Customer Relationship Executives...


  • Kannur, Kerala, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 40,00,000

    Customer Service RepresentativeThe role of a Customer Service Representative involves contacting potential clients via phone, managing inquiries, and providing information about our services. The ideal candidate should have strong verbal communication skills, excellent phone etiquette, and the ability to handle multiple calls while managing their time...


  • Kannur, Kerala, India beBeecustomer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    SAP Customer Service LeadWe are seeking an experienced Senior Consultant to lead the design, implementation, and support of SAP CS solutions.


  • Kannur, Kerala, India KAPS Motors PVT ltd Full time ₹ 1,60,000 - ₹ 2,20,000 per year

    1. : -The Workshop Manager is responsible for overseeing the day-to-day operations of the automobile workshop, ensuring efficient service delivery, customer satisfaction, and adherence to quality and safety standards. The role involves managing the team of technicians, coordinating with Customer Relationship Executives (CREs), monitoring reports, and...


  • Kannur, Kerala, India beBeeOperational Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    About Urban CompanyUrban Company is a technology platform offering customers a variety of services at home.We promise our customers a high-quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance and...


  • Kannur, Kerala, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000

    Customer Support RepresentativeWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Support representative. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving customer complaints, and escalating complex issues to senior colleagues.Key...

  • Service Delivery Lead

    20 hours ago


    Kannur, Kerala, India beBeePharmaceutical Full time ₹ 6,00,000 - ₹ 8,00,000

    Technical Service ManagerWe are seeking a skilled Technical Service Manager to join our team in India.A strong technical professional with expertise in pharmaceutical machinery, including compression and capsule filling equipment is required.The ideal candidate will have excellent communication skills and the ability to understand customer requirements,...