Excellent Customer Service Representative Wanted

3 days ago


Kannur, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Experience Specialist

We are seeking an exceptional Customer Experience Specialist to join our team. This role will be the voice of our brand, ensuring customers have a seamless experience.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve customer complaints efficiently while maintaining high levels of customer satisfaction.
  • Provide accurate responses to customer queries, ensuring clear communication across multiple platforms.
  • Collaborate with cross-functional teams to deliver tailored solutions using third-party tools.

The ideal candidate will have strong problem-solving and decision-making abilities, excellent verbal and written communication skills, and proficiency in using customer service software.

Requirements – Skills, Abilities, and Knowledge:

  • Graduation in any field.
  • 1-3 years of experience in customer service, preferably in the E-commerce sector.
  • Proven experience in customer service or a related field.
  • Commitment to delivering exceptional customer service with a positive attitude.

This is an exciting opportunity for someone who is passionate about providing outstanding customer experiences.



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