
Customer Service Representative
1 day ago
A home decor and lifestyle brand specializes in handcrafted items, showcasing quintessential decor products that represent India's rich craft heritage.
The ideal candidate will provide exceptional online support to customers, ensuring satisfaction and resolving technical issues efficiently.
Key Responsibilities:- Address customer queries across various platforms.
- Monitor shipments daily to ensure timely dispatch and delivery.
- Maintain inventory for packaging materials and replenish stock as needed.
- Process returns, refunds, and exchanges effectively.
- Manage order dispatches and reimbursements.
- Engage with customers to gather feedback and understand needs.
- Ensure smooth warehouse operations.
- Prior e-commerce experience is preferred but not required.
- Proficiency in MS Office Suite, specifically Excel.
- Strong verbal and written communication skills in English.
- Excellent organizational and multitasking abilities.
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Csr (customer Service Representative)
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