Customer Service Professional

3 days ago


Kannur, Kerala, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000
Job Overview

We are seeking a skilled customer-focused professional to provide exceptional service to our clients as a Customer Support Representative.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and phone in a timely and effective manner.
  • Provide fast and effective solutions to resolve customer issues, ensuring high levels of customer satisfaction.
  • Maintain detailed records of customer interactions in a CRM system, utilizing tools such as Salesforce or Zendesk.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Identify opportunities to improve processes and enhance customer satisfaction through data analysis and feedback.

Requirements:

  • Proven experience in customer service or a similar role, demonstrating strong communication skills and ability to work under pressure.
  • Strong verbal and written communication skills, with the ability to articulate complex ideas simply.
  • Ability to multitask and stay organized in a fast-paced environment, prioritizing tasks effectively.
  • Empathy and problem-solving skills to handle customer concerns effectively, while maintaining a positive attitude.
  • Familiarity with CRM systems is an asset, but not a requirement.

What We Offer:

  • A competitive salary and performance-based bonuses.
  • Opportunities for career growth and skill development, including training and mentorship programs.
  • A supportive and collaborative team environment, encouraging open communication and teamwork.
  • Flexible working hours, with remote work options available for those who prefer it.


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