CRM Customer Service Liaison

2 days ago

Kannur, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000

Job Summary:

We are seeking a highly motivated and customer-focused CRM Professional to join our team.

  • This is an excellent opportunity to provide exceptional customer satisfaction in a successful large-scale housing project.

The ideal candidate will have a strong background in customer service, with the ability to handle multiple tasks simultaneously and maintain a high level of professionalism at all times.

Key Responsibilities:

  • Handling customer inquiries and resolving issues efficiently
  • Maintaining a high level of customer service through empathy and a customer-centric approach
  • Collaborating with the sales team to provide seamless support throughout the sales process
  • Utilizing CRM software to track customer interactions and generate reports
  • Analyzing customer data to identify patterns and trends for improvement

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry
  • Excellent verbal and written communication skills in English and Hindi
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships
  • Proficiency in using CRM software and tools
  • Analytical mindset with the ability to analyze customer data and generate insights
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Work Environment:

Monday to Saturday, 9:30 am to 6:30 pm

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