Customer Retention Specialist

21 hours ago

Kannur, Kerala, India beBeeCustomerRetention Full time ₹ 9,00,000 - ₹ 12,15,000
Job Title: Customer Retention Specialist

We are seeking a skilled and experienced Customer Retention Specialist to join our team. This is an exciting opportunity for a motivated professional to drive revenue growth by building strong relationships with existing clients.

  • The ideal candidate will have excellent communication skills, both written and verbal, as well as the ability to work independently and as part of a team.
  • A strong understanding of CRM software and tools is essential, along with experience in sales, marketing, or customer service.
  • This role requires a proactive and results-driven individual who can identify opportunities to upsell and cross-sell services to our valued clients.
Key Responsibilities:
  1. Client Relationship Management: Build and maintain strong relationships with existing clients to ensure high levels of satisfaction and retention.
  2. Revenue Growth: Identify opportunities to upsell and cross-sell services to our valued clients, driving revenue growth and expansion.
  3. Effective Communication: Communicate effectively with customers via email and phone calls, ensuring timely payment and collections.
  4. Problem-Solving: Proactively address customer complaints and concerns, providing solutions that meet their needs and exceed expectations.
Requirements:
  • CRM Software: Strong understanding of CRM software and tools, including data analysis and reporting.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Teamwork: Ability to work independently and as part of a team, collaborating with colleagues to achieve shared goals.
  • Problem-Solving: Proactive problem-solving skills, with the ability to think critically and outside the box.
Preferred Qualifications:
  • Industry Knowledge: Knowledge of industry trends and best practices, with a passion for staying up-to-date on the latest developments.
  • Languages: Fluency in multiple languages, including English and Hindi, with the ability to communicate effectively with diverse client bases.
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field, with a focus on customer service and relations.

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