Key Retention Professional

5 days ago


Kannur, Kerala, India beBeeRetention Full time ₹ 8,00,000 - ₹ 12,00,000
Retention Specialist

Key Responsibilities:

  • Churn Prevention Strategies:
  • Identify Disengagement Signals: Collaborate with data analysts to leverage predictive models and conduct in-depth analysis to pinpoint listeners at risk of disengagement or churn.
  • Pursue Qualitative Insights: Move beyond the surface level to understand underlying reasons for dissatisfaction. Engage directly with at-risk users through surveys and interviews to uncover root causes, formulating actionable hypotheses for targeted campaigns.
  • Design & Execute Campaigns: Develop and implement retention strategies tailored to specific user segments, leveraging data-driven insights to optimize campaign effectiveness.

Skills and Qualifications:

  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work collaboratively in a team environment

Benefits:

  • Competitive compensation package
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Additional Responsibilities:
  • Stay Ahead of Churn: Continuously monitor and analyze listener behavior, identifying emerging trends and areas for improvement.


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