
Key Retention Professional
5 days ago
Key Responsibilities:
- Churn Prevention Strategies:
- Identify Disengagement Signals: Collaborate with data analysts to leverage predictive models and conduct in-depth analysis to pinpoint listeners at risk of disengagement or churn.
- Pursue Qualitative Insights: Move beyond the surface level to understand underlying reasons for dissatisfaction. Engage directly with at-risk users through surveys and interviews to uncover root causes, formulating actionable hypotheses for targeted campaigns.
- Design & Execute Campaigns: Develop and implement retention strategies tailored to specific user segments, leveraging data-driven insights to optimize campaign effectiveness.
Skills and Qualifications:
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work collaboratively in a team environment
Benefits:
- Competitive compensation package
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
- Additional Responsibilities:
- Stay Ahead of Churn: Continuously monitor and analyze listener behavior, identifying emerging trends and areas for improvement.
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