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Customer Service Liaison

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Kannur, Kerala, India beBeeSupport Full time ₹ 1,72,80,000 - ₹ 2,59,20,000
Job Overview

We are seeking a skilled professional to join our dynamic team as an Associate.

This role will involve serving as the first point of contact for internal and external users, providing technical assistance and resolving issues related to Odessa, Platform Tools, and API/network connectivity.

The successful candidate will have previous experience in customer service or technical support, knowledge of Odessa, and strong problem-solving skills.

They will also possess excellent verbal and written communication skills, be able to handle multiple tasks and prioritize effectively, and have a customer-oriented mindset with a desire to help others.

Key Responsibilities
  • Technical Support: Provide timely assistance to users, diagnose and resolve basic technical issues, and escalate complex issues to higher-level support teams when necessary.
  • Configuration Changes: Perform configuration changes in Odessa to meet user requirements.
  • Documentation: Contribute to the development and maintenance of knowledge base articles and documentation for common issues and solutions.
  • Training and Development: Participate in training sessions and workshops to enhance technical and customer service skills.
Required Skills
  • Previous experience in customer service or technical support.
  • Knowledge of Odessa and its functionalities.
  • Strong problem-solving skills and the ability to work independently.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • A customer-oriented mindset with a desire to help others.