
Global Customer Liaison
1 week ago
We are seeking an experienced Customer Retention Specialist to join our team. As a proactive customer specialist, you will be responsible for managing customer interactions and resolving outstanding overages.
Key Responsibilities:- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Coordinate account suspensions for non-response as needed, ensuring proper documentation.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on key metrics such as conversion rates from trials to purchases, accounts suspended due to non-response, and number of follow-ups conducted.
To succeed in this role, you must have advanced knowledge of Microsoft Excel software, analytical skills to track performance metrics and improve processes, and experience in customer service. Additionally, strong communication and negotiation skills, proficiency with CRM systems, organized and detail-oriented with the ability to meet deadlines, and problem-solving ability are highly valued.
About the CompanyWe are a leader in 3D design, engineering, and entertainment software, fostering a progressive culture, creativity, and a flexible work environment. Diversity in all aspects is respected, and integrity, experience, honesty, people, humanity, and passion for excellence define our company.
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