
Operational Excellence Lead
1 day ago
About Urban Company
Urban Company is a technology platform offering customers a variety of services at home.
We promise our customers a high-quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance and brand, helping them succeed and deliver on this promise.
The Senior Manager will be responsible for operational excellence in a set of cities, including selection and training of new partners and improving current partners quality.
This role involves operations-heavy tasks such as:
- Selection and training of new service partners
- Improving quality and service excellence for existing partners
- Collaboration with cross-functional teams for swift execution
You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up.
We are looking for folks who have a high ownership mindset and love operational excellence.
In order to succeed, you should have excellent problem-solving skills, strong communication skills, and the ability to drive results in a fast-paced environment.
We strive to create a positive and inclusive work environment that fosters creativity, innovation and collaboration among our employees.
Our company values integrity, accountability, transparency, respect, and fairness, and we expect all employees to uphold these values in their work.
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