Operations Excellence Manager

Job Description:

The Regional Operations Lead will be responsible for overseeing the harmonization of business processes and the optimization of target operating models across the region. This role will play a critical part in driving continuous improvement through the effective deployment of technology, establishing a high-performance agency network, and leading regional improvement projects.

Key Responsibilities:

• Process Harmonization & Target Operating Models:

Implement standardized processes across the region to create a cohesive approach to operations. Collaborate with regional business owner teams to review and refine target operating models that enhance efficiency and operational effectiveness. Continuously assess and refine these models to ensure alignment with regional requirements.

• Effective Technology Deployment:

Help agencies identify and prioritize automation opportunities to reduce manual processes and operational redundancies. Act as a liaison between regional agencies and promote best practice sharing.

• High-Performance Agency Network Management:

Develop and implement a high-performance mindset within regional agencies. Monitor and coach QPMs to improve agency performance across the region. Drive initiatives that encourage best practices sharing, performance benchmarking, and continuous improvement within agency networks.

• Regional Improvement Projects:

Identify and lead regional improvement projects focusing on operational waste reduction, simplification, and efficiency gains. Conduct regular assessments to uncover opportunities for process enhancements, automation, and simplification across various functions. Engage stakeholders across the region to drive a culture of continuous improvement and ensure alignment on project goals.

• Regional Deployments:

Deploy target operating models in regions to minimize exceptions and manage country manager expectations. Deploy new tools and new processes within the region. Monitor implementation and project adoption before handover to business units.

• Project Management & HO Contribution:

Participate in HO global projects, working closely with HO BEX teams and external teams to manage the effective implementation of projects. Act as a focal point for the region to provide regional specificities and process needs. Collaborate and help agencies during GBS transition projects.

• Implementation of New Clusters or Agencies:

Lead the setup and implementation of new regional clusters or agencies, ensuring alignment with business standards and operational targets. Provide guidance on standard operating procedures, resource allocation, and technology requirements to establish a solid foundation for new entities. Ensure smooth integration and adherence to the target operating model.

Required Skills & Qualifications:

• Degree in Maritime Business, Logistics, or Supply Chain, or business management.
• At least 3 years of managerial experience in project management and/or business process improvement.
• Certification in LEAN Six Sigma, Project Management would be advantageous.
• Strategic Vision: Ability to see the big picture and align operational processes with strategic business goals.
• Change Management: Skilled in managing change effectively to drive the adoption of new processes and technologies.
• Technology Acumen: Knowledgeable about new and emerging technologies, with the ability to identify and deploy relevant tools for process improvement.
• Continuous Improvement Mindset: Proactive in identifying opportunities to reduce waste, automate tasks, and simplify workflows (Lean and Six Sigma knowledge).
• Data-Driven Decision Making: Strong analytical skills to evaluate data, assess performance, and inform process optimizations.