Global Client Training

4 weeks ago


Bengaluru, Karnataka, India Zycus Full time
Job Description

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. We are seeking a skilled Global Client Training & Change Consultant to join our team.

Key Responsibilities:
  • Create and lead Change Management projects for clients - end to end
  • Manage change activities for, and train clients (Virtual and Onsite) as and when required to step in. This could entail international travel (as per requirement).
  • Identify continuous improvement programs for the team, execute and track them for successful completion
  • Intervene to conduct Root Cause Analysis & implement Corrective and Preventive actions for any client dissatisfaction, process deviation, or delivery misses
  • Stay continually certified on procurement industry practices and Zycus Product suite
  • Mentor team to enhance their domain/industry/functional knowledge and delivery
  • Audit team and training material for quality of delivery and process, provide feedback, and report along with action plans
  • Conduct daily scrums and one on one's to discuss status updates, action plans, and red flags
  • Manage mapping and scheduling of the team (including all internal processes for the activity)
  • Be available and open to work in Flexible working hours including night shifts
  • Track and present Team's MBOs to Sr. Management, highlight trends and deviations along with Analysis and next steps.
Requirements:
  • Candidates with 4 to 12 years product training experience would be preferred.
  • Mandatory - US B1/B2 Visa
  • Any industry background with product training delivery to 1 or more global customer exposure is a must.
  • Excellent Communication is a Must.
  • Proven track record of leading change management projects for clients is a must
  • OCM experience for software/procurement deployments is preferred (not Incident Management)
  • Change Management certification is an added advantage
  • Excellent training delivery skills (TTT certified preferred)
  • High degree of self-motivation and strong orientation toward teamwork
  • Strong grasp of Written and Spoken English
  • Time Management & Effective Prioritization
  • Ability to understand how businesses work, have excellent analytical and solution driven approach.
  • Qualification: Any graduate / Post graduate can apply. Additional certification in product training would be added advantage.
About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users. Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore



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