Training Program Manager
4 days ago
We are seeking a highly skilled Training Program Manager to join our team at Amazon Development Centre (India) Private Limited. The successful candidate will be responsible for delivering, implementing, and administering high-quality training programs for technical and non-technical learning programs for Support.
Key Responsibilities- Coordinate, plan, design, deliver, and facilitate Support Engineer (SE) trainings, including classroom and remote instructor-led training, webinars, and blended instructor-led learning and online self-directed modules or materials.
- Prepare for Training Delivery by granting tool permissions to trainees prior to the class, creating Adobe Connect training rooms, sending trainee invitations based on training dates communicated by the global PM, reviewing training materials, and completing curriculum preparation (creating test cases, finding samples, creating Slack groups and mailing lists).
- Identify knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics based on findings.
- Monitor, track, and report on training completion metrics.
- Assist with the development and validation of training materials, learner engagement strategies, and evaluation plans.
- Conduct targeted coaching as part of training sessions and communicate opportunities to the SE Leadership team to ensure continuous support to employees outside of the training.
- Establish and maintain subject matter expertise on SE workflows.
- Model "Learn and Be Curious" by rapidly learning about new products/services and processes as needed.
- Continuously act as an advocate and evangelist of Amazon Voice and culture, remaining customer-obsessed and providing the best possible training/learning experience to SE/CS employees.
- Escalate employee issues to the Training Operations Manager.
- Mentor and coach Trainers.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 4+ years of program or project management experience
- Experience in a highly analytical, results-oriented environment with cross-functional interactions
- Bachelor's degree or equivalent
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement documents
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