
Operational Efficiency Manager
5 days ago
High-quality solutions and services are delivered to clients by our team. As an Operations Management Specialist, you will play a crucial role in supporting the Support Operations team.
- Key Responsibilities:
- Analysis of business processes and workflows is conducted to identify opportunities for standardization, improvement, or automation.
- Process and solution documentation across various teams, geographies, and tools is developed and maintained.
- Projects from start to finish are led, ensuring timely achievement of goals.
- A deep cross-functional understanding of individual teams and processes is built to ensure best-fit solution development.
- Project progress is monitored by tracking activity, resolving problems, publishing progress reports, and recommending actions.
Requirements:
- Upper-Intermediate English fluency is required.
- Effective and persuasive communication skills with the ability to communicate effectively with both technical and non-technical stakeholders are necessary.
- Experience working with cross-functional teams in a global environment is expected.
- A basic understanding of business process modelling, workflow, and project management principles is essential.
- Familiarity with data analysis tools and methodologies is beneficial.
- The ability to work effectively in a team environment and manage multiple priorities and tasks is required.
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