Card Chargeback Risk Specialist

6 days ago

Nagpur, Maharashtra, India beBeeRisk Full time ₹ 7,20,000 - ₹ 10,80,000

Senior Associate - Retail Banking Ops-Cards Operations Issuing

About the Role

This Senior Associate position is responsible for minimizing financial losses for the bank, merchants, and cardholders by implementing robust chargeback management processes.

Key Responsibilities
  1. Chargeback Management: Handle daily chargeback cases promptly to minimize financial exposure for the bank, merchants, and cardholders.
  2. Dispute Resolution: Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
  3. Trend Analysis: Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
  4. Process Optimization: Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
Cross-Functional Collaboration
  • Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
  • Provide input during product design and rollout to ensure risk controls are embedded from inception.
  • Support business decisions by presenting data-driven insights and risk impact assessments.
Compliance & Quality Monitoring
  • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.

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