Cards Chargeback Risk Manager

3 days ago

Nagpur, Maharashtra, India beBeeRisk Full time ₹ 9,00,000 - ₹ 12,00,000
Senior Associate - Retail Banking Ops-Cards Operations Issuing

DURATION: 6 months. TYPE: CONTRACT and REMOTE.

Minimize financial losses for the bank, merchants, and cardholders by implementing robust chargeback management processes, optimizing dispute resolution efficiency, and ensuring compliance with card scheme regulations.

### Key Responsibilities

  • Handle daily chargeback cases promptly to minimize financial exposure for the bank, merchants, and cardholders.
  • Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
  • Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
### Strategic Objectives & Outcomes

  • Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
  • Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.
  • Share regular insights with stakeholders to improve dispute win rates and reduce loss ratios.
### Operational Excellence & Risk Management

  • Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
  • Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
  • Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant and cardholder experience.
### Team Collaboration & Insights

  • Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
  • Provide input during product design and rollout to ensure risk controls are embedded from inception.
  • Support business decisions by presenting data-driven insights and risk impact assessments.
### Compliance & Quality Assurance

  • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.

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