Senior Technical Support Specialist

1 day ago

Thrissur, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 11,00,000
Job Overview:

As a Senior Service Desk Agent, you will play a pivotal role in delivering exceptional IT support to our global user base.

This senior-level position requires technical expertise, problem-solving skills, and excellent communication abilities.

You will serve as a trusted advisor, providing expert guidance on complex technical issues and collaborating with cross-functional teams to resolve high-impact incidents.

The ideal candidate will have a strong understanding of Windows operating systems, enterprise software, and end-user hardware, as well as experience with Microsoft 365 and remote troubleshooting tools.

Key Responsibilities:
  • Serve as a senior point of contact for IT support requests via phone, email, and chat
  • Troubleshoot and resolve a wide range of technical issues involving hardware, software, networking, and enterprise applications
  • Own and drive resolution for high-impact and escalated issues, ensuring clear communication and timely follow-through
  • Document all activities in the IT Service Management platform with precision and completeness
  • Mentor and support junior agents by sharing best practices, troubleshooting techniques, and knowledge resources
  • Create, refine, and review knowledge base articles to improve team consistency and issue resolution quality
  • Use remote support tools to conduct advanced diagnostics and root cause analysis
  • Provide guidance to users across varying levels of technical literacy, adapting communication style accordingly
  • Support incident prioritization by assessing urgency, impact, and recurrence trends
Requirements:

3+ years of experience in a technical support or service desk environment

Strong understanding of Windows operating systems, enterprise software, and end-user hardware

Proficient with Microsoft 365 (Outlook, Teams, Excel, SharePoint) and remote troubleshooting tools

Experience with Active Directory, account administration, and access troubleshooting

Solid foundational networking knowledge (DNS, DHCP, VPN, IP troubleshooting)

Excellent documentation, organizational, and ticket-handling skills

Effective communicator with the ability to guide and de-escalate users in high-pressure situations

Demonstrated ability to take ownership of issues from intake through resolution

  • Senior Technical Specialist

    1 week ago

    Thrissur, Kerala, India beBeeTechnical Full time ₹ 7,00,000 - ₹ 12,10,000

    Senior Technical Specialist Job DescriptionAs a Senior Technical Specialist, you will play a vital role in the development and maintenance of component specifications that meet customer and regulatory requirements.Key Responsibilities:Develop detailed technical specifications for mechanical and electrical components to ensure compliance with industry...

  • Technical Support Specialist

    22 hours ago

    Thrissur, Kerala, India beBeeSupport Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title:"Technical Support Specialist"">Company Overview:"We are a leading provider of innovative solutions in the mobile technology space. Our expertise spans digital advertising campaigns, user acquisition, and mobile payments.",">Job Description:"As a Technical Support Specialist, you will be responsible for delivering exceptional technical support and...

  • Technical Support Specialist

    22 hours ago

    Thrissur, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Logging IT issues through various channels and tracking...

  • Technical Support Specialist

    1 week ago

    Thrissur, Kerala, India beBeeExpert Full time ₹ 6,00,000 - ₹ 12,00,000

    Technical Support SpecialistThe primary role of this position is to provide expert-level technical assistance to customers and partners worldwide. As a key member of our team, you will be responsible for resolving complex application issues related to our software.You will utilize your expertise in troubleshooting and problem-solving skills to identify and...

  • Technical Support Specialist

    1 week ago

    Thrissur, Kerala, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Technical Support Professional", "We are seeking a skilled and dynamic individual to fill the role of technical support specialist.", "Key Responsibilities:", "", "Provide technical assistance via phone, email or chat for global clients.", "Handle basic technical calls related to telecom, VoIP, networking, communications, hardware and software.",...

  • IT Technical Support Specialist

    1 day ago

    Thrissur, Kerala, India beBeetechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking an experienced IT professional to join our 24x7 NOC, SOC, and Help Desk division as a Technical Support Specialist.The ideal candidate will be skilled in troubleshooting, configuring, and maintaining various devices across Windows, Mac, and cloud environments for multiple clients and their end-users.You will provide exceptional technical...

  • Senior Technical Specialist

    7 days ago

    Thrissur, Kerala, India beBeeTechnical Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: Senior Technical SpecialistThe ideal candidate will have a strong background in Oracle Utilities Applications C2M and the ability to design, develop, and deploy complex solutions.Key Responsibilities:Technical Design and Development:Design and build code for billing, payment, and collection processes using Oracle Utilities Applications C2M.Create...

  • Advanced Technical Support Specialist

    1 week ago

    Thrissur, Kerala, India beBeeSecurity Full time ₹ 2,33,33,300 - ₹ 2,81,16,600

    Technical Support ProfessionalProtect the digital landscape with a focus on GenAI app security and robust cybersecurity solutions.Job Summary:As a senior technical support engineer, you'll be the escalation point for our AI Access Security solution, guiding customers through complex GenAI app adoption. Your expertise will empower customers to unlock the full...

  • Senior Technical Support Specialist

    1 week ago

    Thrissur, Kerala, India beBeeSupport Full time US$ 90,000 - US$ 1,10,000

    About the RoleWe are seeking an experienced technical professional to join our global support team as a Production Support Engineer. This role requires strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.The ideal candidate will have a solid technical background, excellent communication skills, and...

  • Expert Technical Support Specialist

    1 day ago

    Thrissur, Kerala, India beBeeTechnical Full time US$ 70,000 - US$ 95,000

    Job OverviewWe are seeking a Technical Support Specialist to provide technical assistance to our internal and external stakeholders. As a key member of our support team, you will be responsible for troubleshooting software issues, collaborating with the development department, and ensuring timely resolutions for customers.Key Responsibilities:Provide...