
Technical Solutions Specialist
1 day ago
Job Description
We are seeking a talented Technical Solutions Specialist to join our team. As a key member of our customer success group, you will be responsible for deploying and training customers on our unified commerce platform.
About the Role
The ideal candidate will have 0-2 years of experience in software deployment, technical support, or account management in the F&B, POS, or SaaS domains. They will possess strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks) and excellent communication skills in English and at least one regional Indian language.
Key Responsibilities
- Lead onboarding and deployment activities at customer sites, including hardware setup (POS terminals, printers, KDS, etc.)
- Conduct training sessions for restaurant staff—cashiers, managers, and F&B managers
- Provide remote and on-site support, ensuring high availability for your portfolio of customers
- Communicate with users in clear, friendly, and professional language (verbal and written)
Benefits
You will have the opportunity to grow your career in a dynamic, product-focused environment and work with a fast-paced, innovative team of developers, designers, and product experts.
Requirements
- Strong problem-solving skills, independent thinking, and ability to work under pressure
- Able to train and educate end users across different roles
- Highly available and willing to travel locally within the assigned metro city for client visits
- Passion for technology, customer success, and delivering great user experiences
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