Executive Team Coordinator

6 days ago


Kolkata, West Bengal, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Team Lead

We are seeking an experienced and dynamic team lead to manage and motivate a team of executives in a 24/7 rotational shift environment.

This role is crucial for driving performance, maintaining operational excellence, and ensuring adherence to key call center metrics.

  • Demonstrated ability to effectively manage a team.
  • Possess expert knowledge of Operations processes and supporting tools.
  • Track attrition and performance regularly.

Responsibilities:

  • Draw up action plans for advisors requiring coaching or development.
  • Provide regular updates to the Manager regarding team performance.
  • Prepare various reports.

Key Performance Indicators (KPIs):

  • Average Handle Time (AHT)
  • Attrition
  • Shrinkage

Candidate Profile:

  • 2-4 years of experience as a Team Lead in a Customer Service process, BPO, or Call Center.
  • Equipped with adequate knowledge of Call Centre metrics.
  • Ability to lead team members, multitask, prioritize, and meet timelines of deliverables.
  • Willingness to work in a flexible schedule.

Benefits:

  • Competitive salary package
  • Opportunities for career growth and development


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