Business Operations Director

7 days ago


Mohali, Punjab, India beBeeLeadership Full time ₹ 45,00,000

**Job Overview**

We are seeking a seasoned leader to oversee our rostering process, optimize resource allocation, and minimize shrinkage. This role requires a strong understanding of KPIs such as AHT, SLA, Attrition, Shrinkage, and CSAT.

  • Analyze key performance indicators to identify areas for improvement.
  • Develop strategies to reduce attrition rates through effective team handling practices.

**Qualifications and Skills**

To be successful in this role, you must have:

  • Graduation is mandatory.
  • Minimum 3 years of experience in BPO/Call Centre on paper in which 1.5 years of experience as a Team leader with a focus on customer service.

**Key Performance Indicators**

  • Average Handle Time (AHT)
  • Service Level Agreement (SLA)
  • Attrition Rate
  • Shrinkage Rate
  • Customer Satisfaction (CSAT)


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