Director / Senior Director, Administration

Job Description

Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity | Director of Administration

Director/Senior Director Administration is responsible for overseeing the organization&aposs Mohali Admin operations.

The Responsibilites

- Management of Real Estate admin, Facilities, BCP & Crisis Management, Transportation, Security & Physical Infrastructure for Teleperformance
- Responsible for all aspects of building management which incorporates lease / legal compliance, negotiation with landlords, Contractual obligations etc.
- Oversee renovation and furnishing of existing offices.
- Drive cost saving measures with implementation of cutting-edge technologies.
- Preparing, controlling, and coordinating the capex and opex budgets. Prepare operational budgets and look for ways to optimize.
- Responsible for maintaining security systems [electronic and physical] at all office locations.
- Manage security operations at the site and ensure governance mechanism around CCTV surveillance activities.
- Responsible for all statutory compliance related to site administration. Obtaining various licenses and permission like Fire NOC, Lift Operation etc. Regular meeting with Govt. officials related to legal permissions and compliances.
- Organized high level meetings, Award functions, Annual Meets, Strategy meets, Townhalls etc.
- Set up SOPs and SLAs, monitor adherence to SLAs and provide management reporting for housekeeping and other soft services operations.
- Budgeting for contract workforce, terms negotiations and negotiate with vendors for appropriate rate and judicious utilization.
- Managing vendors related with Security, Housekeeping, Cafeteria, Transportation, Courier etc.
- BCP planning and driving sustainability initiatives (carbon footprint reduction etc...)
- Continuous benchmarking and looking for new ways to enhance the employee workplace experience

The Qualifications

- Bachelors degree in business administration or a related field, masters degree preferred.
- 15+ years of experience in contact centre / BPO industry
- Customer service orientation.
- Excellent verbal and written communication.
- Good interpersonal skills.
- Facilities management
- Cost optimization
- Security Operations
- Transport Management
- Business Continuity Management-Physical Risk Management
- Vendor Management
- Cafeteria Management
- Good knowledge of MS-Office
- Extremely high integrity
- Excellent organizational skills and attention to detail, ability to manage multiple projects at once, follow through and meet deadlines.
- Demonstrated financial and managerial skills.
- Customer Relationship Management and client handling
- Ability to problem-solve complex situations.
- Work in and/or lead interdisciplinary and/or cross-cultural teams.
- Team Building and Leadership
- Good Negotiation Skills
- Excellent communication and presentation skills

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Diversity, Equity & Inclusion

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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