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Technical Operations Specialist
2 weeks ago
About our innovative company, we help private businesses streamline their operations through technology and automation solutions.
Our mission is to provide valuation services that empower founders to make informed fundraising and ESOP decisions.
As a highly-driven support specialist, you will be responsible for delivering exceptional customer experiences and creating comprehensive guides for our software system.
Key Responsibilities:
• Developing in-depth technical documentation for clients
• Crafting internal use guides and manuals
• Designing and implementing support systems and guides
• Assisting in preparing details for new feature development and enhancements
• Collaborating with cross-functional teams on product development and project initiatives
• Handling ad hoc assignments and projects as required
Requirements:
- Degree in Finance, Accounting, Management, or Business Administration
- 1 year of experience in software or product-related roles (preferred)
- Strong analytical and attention-to-detail skills
- Excellent written and verbal communication skills in English
- Good report writing and research skills
- Interpersonal, communication, and analytical skills
- Independence, self-motivation, responsibility, and diligence
- Passion for software products and researching new technologies
- Able to work independently and meet deadlines
- Remote work and flexible deadlines
- Proficiency in Excel and Word