Senior Operations Professional

1 day ago


Kottayam, Kerala, India beBeeOperations Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Title

A senior operations professional with 7+ years of experience in managing complex partner ecosystems, sales operations, and channel programs.

About the Role

We are seeking a skilled Partner Operations Specialist to join our team. As a key member of our organization, you will be responsible for managing and maintaining the list of Launch's active certifications, tracking progress toward certification goals, and supporting team members in achieving requirements.

You will also manage and triage help desk requests with clients, coordinate L2 and L3 escalations to ensure timely resolution, and deliver accurate and timely reporting on Partner Center metrics such as Azure consumption, certifications, customer adds, CPOR/PAL attach, and other KPIs.

Additionally, you will facilitate co-sell vs. partner-led motions, ensuring offer attachment to protect performance metrics, identify opportunities eligible for PAL (Partner Admin Link) or POR (Partner of Record) attribution, and ensure attribution requirements are captured and executed post-contracting.

You will support preparation and execution of QBRs (Quarterly Business Reviews) and EBCs (Executive Briefings), and have strong organizational and project management skills, excellent communication and stakeholder management abilities, and a detail-oriented approach with a data-driven mindset.

What We Are Looking For
  • Strong understanding of partner ecosystem
  • Experience in sales operations, partner management, or channel programs
  • Strong organizational and project management skills
  • Excellent communication and stakeholder management abilities
  • Detail-oriented with a data-driven mindset
Benefits

We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Our team is passionate about helping businesses navigate from their current state to their future state using technology, tenacity, and creativity.

About Us

We are an entrepreneurial business and technology consultancy that helps businesses and people achieve their goals. We have offices in various locations and are committed to making a positive impact on the human experience.



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