End-to-End Property Handover Specialist

5 days ago

Mumbai, Maharashtra, India beBeePostSales Full time ₹ 9,00,000 - ₹ 12,00,000
Post Sales Manager Job Description

As a seasoned professional, you will oversee the entire post-sales process from client booking to final property handover. Your primary responsibilities will include managing customer interactions, ensuring data accuracy, and coordinating post-sales processes, including documentation, payment tracking, and possession handover.

This role requires exceptional organizational skills, strong communication abilities, and proficiency in MS Projects and MS Office. You will be responsible for tracking customer interactions, conducting regular feedback surveys, and implementing improvements to ensure high customer satisfaction levels.

Key Responsibilities:

  • Customer Relationship Management: Send welcome emails to new clients, manage and track all customer interactions from sales to possession, and ensure effective issue resolution and communication.
  • Process & Documentation Management: Oversee all post-sales processes, including documentation, payment tracking, and possession handover, coordinate client legal queries, collect legal documents, and prepare drafts for Sale Agreements.
  • Team Leadership: Lead and train a team of customer relationship executives, ensuring their performance meets targets and objectives.
  • Reporting & Analysis: Generate reports and analytics on customer satisfaction, sales performance, and process efficiency, ensuring data accuracy, integrity, and security.
Required Skills and Qualifications

To succeed in this role, you should possess:

  • A minimum of 3 years of experience in the Real Estate Industry, with a focus on post-sales or after-sales service.
  • Strong skills in MS Projects, MS Excel, and MS Word.
  • Excellent communication, planning, and organizing skills.
  • Strong decision-making ability and a collaborative, team-player mentality.
  • Effective spoken English.
  • The ability to manage the complete end-to-end process from booking to handover of flats.
  • Experience in coordinating legal documentation and managing relationships with bankers.
  • A Bachelor's degree in a relevant field is preferred.

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