Tech Support Professional

4 days ago

Cochin, Kerala, India beBeeItSupport Full time ₹ 10,00,000 - ₹ 15,00,000

Job Opportunity

We are seeking an experienced IT Support Specialist to join our team.

About the Role

This is a comprehensive support position that requires technical expertise and excellent communication skills. You will be responsible for providing end-to-end support for desktops, laptops, printers, and mobile devices.

Key Responsibilities

  • User & System Support: Offer troubleshooting and resolution services for hardware, OS, and application issues.
  • Manage user onboarding, offboarding, and access controls.

Infrastructure Management

  • Configure, manage, and troubleshoot firewalls, routers, and switches.
  • Maintain and monitor network security and connectivity.
  • Support VPN, Wi-Fi, and remote access solutions.

Server & Application Support

  • Administer Windows Servers, Exchange, and SharePoint environments.
  • Perform backup and recovery operations using Veeam.
  • Support SQL Server databases (basic administration, backup, monitoring).

Cloud Security

  • Administer Microsoft 365 (O365, Teams, OneDrive, SharePoint Online).
  • Manage Azure services including Intune, Azure AD, Defender, and Azure DevOps (pipelines, repos, artifacts, boards).
  • Monitor and enhance security posture to comply with industry standards.

Documentation & Compliance

  • Ensure compliance with organizational IT security policies and international standards.
  • Assist with internal and external IT audits.

Requirements

  • Strong knowledge of firewalls, routers, and switches.
  • Experience with Windows Server administration and Active Directory.
  • Hands-on experience with Microsoft 365 (O365, Exchange, SharePoint).
  • Experience in backup solutions (Veeam).
  • Familiarity with SQL Server management.
  • Proficient in Azure Intune, Azure AD, Defender, and Azure DevOps (CI/CD pipelines).
  • Networking & Security: Proficiency in network troubleshooting and monitoring tools.
  • Understanding of VPNs, DHCP, DNS, TCP/IP, VLANs.
  • Knowledge of security best practices.
  • Soft Skills: Strong problem-solving and analytical skills.
  • Ability to prioritize and manage multiple tasks.
  • Excellent communication and documentation skills.

A customer-first mindset with proactive support approach is essential for success in this role.

Preferred Qualifications

  • Microsoft Certified: Azure Administrator Associate.
  • Microsoft Certified: DevOps Engineer Expert.
  • CompTIA Network+ or Security+
  • ITIL Foundation.
  • Veeam Certified Engineer.

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