Customer Success Representative

2 weeks ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 35,00,000 - ₹ 55,00,000

About Us:

Our company is a rapidly expanding SaaS platform empowering aspiring authors to publish their work with ease.

We are looking for an enthusiastic Support Specialist to play a vital role in assisting our users and driving platform growth through user insights and upselling opportunities.

Job Description:

  • Support users via email and phone calls, ensuring a seamless experience
  • Upsell premium packages and add-on services, increasing awareness of our offerings
  • Educate users about additional publishing services such as cover design, marketing packages, and distribution options
  • Gather user insights on their experience, identifying areas needing improvement
  • Share valuable user feedback with internal teams to inform product improvements and enhance user experience

Requirements:

  • Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly
  • Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users
  • A customer-first mindset, with a genuine passion for helping users succeed
  • A proactive attitude toward upselling and promoting high value services
  • Ability to gather insights from user interactions and report key findings to the team
  • Willingness to learn and adapt in a fast-paced environment

Benefits:

Work in a dynamic and supportive team environment, where your input is valued and contributes to the growth of the platform.

Develop strong relationships with users and understand their needs to drive platform success.

Enjoy opportunities for professional growth and development in a rapidly evolving industry.

Be part of a company that empowers aspiring authors to publish their work with ease and make a meaningful impact in the literary world.

Other Opportunities:

Learn about new technologies and trends in the publishing industry, staying ahead of the curve in terms of knowledge and expertise.

Become an expert in supporting users across various channels, including email and phone calls.

Contribute to the development of new features and services, shaping the future of the platform.

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