Executive Client Servicing Professional

4 days ago


Chennai, Tamil Nadu, India Goldmine Advertising Full time

**Job Description:**

We are seeking an exceptional Executive Client Servicing Professional to join our team at Goldmine Advertising in Chennai. As a key member of our client servicing operations, you will be responsible for delivering end-to-end solutions that meet the highest standards of quality and satisfaction.

**Key Responsibilities:**

  • Client Relationship Management:

    • Build and maintain strong relationships with clients, acting as the primary point of contact for their needs and concerns.
    • Understand clients' business objectives and provide strategic guidance to align with their goals.
    • Address and resolve client issues promptly, ensuring high levels of client satisfaction and retention.

  • Project Management & Execution:

    • Manage end-to-end project operations, from initial briefing and planning through execution and delivery.
    • Collaborate with internal teams, including creative and strategy, to ensure projects are delivered on time and within budget.
    • Prepare status updates and report on project KPIs to stakeholders.

  • Operational Excellence:

    • Develop and implement processes to streamline operations, optimize resources, and increase efficiency.
    • Maintain a high standard of service delivery, ensuring all projects adhere to company quality standards and client expectations.
    • Conduct regular analysis of client servicing metrics to identify opportunities for improvement.

  • Budget & Financial Management:

    • Ensure accurate billing and invoicing.

**Qualifications & Skills:**

  • Advertising agency background is mandatory.

    • 3+ years of experience in client servicing or account management.

  • Knowledge of BFSI sector is an added advantage.

    • Proven track record of delivering successful client projects.

  • Excellent communication, negotiation, and interpersonal skills.

    • Strong organizational skills, with the ability to manage multiple projects simultaneously.

  • Analytical mindset with experience in using metrics to drive improvements.

**Estimated Salary:** ₹8,50,000 - ₹12,00,000 per annum



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