Customer Success Advocate

1 week ago

Bengaluru, Karnataka, India beBeeClient Full time ₹ 8,40,000 - ₹ 14,48,000

At Joveo, we're seeking a seasoned professional to take on the role of Senior Associate Customer Success. In this pivotal position, you'll serve as the primary point of contact for high-value clients, ensuring their satisfaction and driving engagement strategies that deliver impactful solutions.

About the Role
  • You will act as the key liaison between Joveo and our esteemed clients, building and maintaining strong, long-term relationships that foster trust and loyalty.
  • Your expertise will be instrumental in identifying opportunities for upsell, cross-sell, or process optimization, leading to increased client satisfaction and retention.
  • Collaborating with internal teams, you'll ensure seamless client experiences through effective communication and coordination.
Key Responsibilities
  1. Manage multiple client relationships, meeting KPIs and delivering exceptional results.
  2. Serve as a primary point of contact for escalated client needs and inquiries, providing prompt and effective resolution.
  3. Develop and execute tailored engagement strategies to increase client satisfaction and retention.
  4. Mentor and support junior associates, contributing to team knowledge sharing and growth.
Qualifications
  • A minimum of 2 years of experience in client success, account management, or customer experience roles.
  • Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly.
  • Proven ability to manage multiple client relationships, meet KPIs, and drive results.
  • Strong problem-solving and organisational skills, with attention to detail and a focus on delivering high-quality outcomes.
  • Experience using CRM or client management tools (e.g., Salesforce, HubSpot, Zoho).
  • A passion for creating positive client experiences, with empathy, patience, and a genuine commitment to excellence.
Benefits

This is an opportunity to join a dynamic team and contribute to the success of our clients. If you're a driven and motivated individual who thrives in a fast-paced environment, we encourage you to apply.

Why Join Us?

As a member of our team, you'll have the chance to work with cutting-edge technologies, collaborate with talented professionals, and make a real impact on our clients' success. Our supportive and inclusive culture fosters growth, innovation, and teamwork, making it an ideal environment for ambitious individuals who want to excel and make a difference.

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